Privacy Policy

Updated October 21, 2022

Up until 13th August 2019, CrainWP was trading through Private Company ‘ Pty Ltd‘, which was under management by a Private, Queensland based Trust. A new Company has been been registered via the Private Trust, but will not be ‘advertised’ on this website, or any other website managed by me, Robert Crain. Our Privacy Policy page has replaced the former Company Name with [ Need To Know Basis ] – due to problems I have had with an individual, and my desire to keep my new address private. I will write a post about this shortly.

The Privacy Policy is adopted by our parent company [ Need To Know Basis ]. As such, we feel it is important to inform visitors / potential clients / clients about the standard we have set regarding privacy. If you do not agree with our policy, please search for another WordPress Professional.

[ Need To Know Basis ] (“” or “we” or “us” or “our”) consider the privacy and protection of our clients’ data, both corporate and personal, to be of the utmost importance and we take robust measures across our business to protect the security and integrity of all such information.

However, the law requires us to take particular steps in relation to the processing and protection of personal data. To ensure that you feel confident about providing us with your personal information when communicating with us and using our services, we outline below our practices in relation to the collection and use of personal data.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which we will collect, use and process personal data.

Please read this Privacy Policy carefully, to ensure you understand how we handle your personal data; please also check this page from time to time as the Policy may be updated.


We may collect and process the following information about you, such as information you provide by filling in forms on our website (, and may include:

  • Your name;
  • Address;
  • IP Address
  • When appropriate, your credit information – this is given directly (and securely) to our Credit Card Processor,;
  • And any other personal information relevant to the services we provide.

This information may be provided such as when you are registering, transacting with us, subscribing to our services or for newsletters or requesting information, such as via our contact form;

  • Correspondence or other contacts you may have with us;
  • Details of transactions you carry out through our website, and any communications by telephone, in person or by any other means relating to those communications. This may include recording certain telephone conversations, for training purposes;
  • Details of your visits to our website including, but not limited to, traffic data, web logs or other communication data and the resources you access.


We may collect and process the following information obtained from your use of


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. Using our website will result in us placing cookies on your computer in the 4 categories set out below.

  1. Strictly necessary: These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website; many of the functions on our website will not work properly, or at all, if you do not allow these cookies to be used. We may therefore be unable to provide many of the services you may wish to request unless you accept the use of these cookies.
  2. Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies do not collect information that identifies a visitor: all information these cookies collect is aggregated and is therefore anonymous. The information is only used to improve how the website works.
  3. Functionality: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features (for example, remembering changes you have made to text size and fonts).
  4. Targeting or Advertising: We sometimes partner with third parties to deliver more relevant advertisements and to compile web statistics. These third parties may use cookies, web beacons and other tracking technology to monitor your visits to both and other web sites. They monitor your online behaviour and identify website usage, helping advertisers show you advertising and content that is more relevant to you. Some examples of what Targeting and Advertising Cookies do:
  • Provide advertisers with information about your visit to our websites so they can show you advertising that is relevant to you.
  • Limit the number of times you see an advertisement.
  • Help measure the effectiveness of an advertising campaign.
  • Don’t worry – none of these cookies store personally identifiable information and we only use trusted advertising partners. Just so you know, these third parties will have their own privacy policies and they may be different from ours.
  • IP Address: We may collect information about your computer, including your internet address, operating system and browser type when you visit us. Your internet address is used to help identify and gather statistical or demographic information about our customers generally. We also use this information for internal system administration to help diagnose problems with our servers, to administer our website and the customer or user experience.


[ Need To Know Basis ] will collect, record, store and use your personal data world-wide among the [ Need To Know Basis ] group of web sites for clearly specified purposes including but not limited to:

  1. Carrying out our obligations arising from any contracts entered into between you and us;
  2. Notifying you about changes to our products and services;
  3. Ensuring that our website is presented in the most effective manner for you and your computer
  4. Selling or purchasing property or services (unless you object,) advising you of forthcoming sales, events and services.
  5. We may contact you for the above purposes by telephone call, email, text or SMS messaging and other means.


We will not share your personal data with anyone outside the [ Need To Know Basis ] group of web sites, other than in accordance with the law and as stated in this Policy.

We may from time to time however need to disclose your personal data to certain third parties, such as Agents, Contractors, or Employees of [ Need To Know Basis ]

We may need to disclose certain personal information to our Agents, Contractors, or Employees of [ Need To Know Basis ] to process transactions or communicate with you. Where we do so it will be on the basis that these agents, contractors or employees are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for [ Need To Know Basis ].

Anti-Money Laundering and Regulatory Authorities

We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention. We will disclose this information as is required by law.

Credit Agencies

We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

Legal Disclosures

While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of [ Need To Know Basis ].

Contacting You

In order to provide you with marketing information about our products and services, we may contact you by email, text, SMS or any other messaging service, telephone, fax and by post. At the bottom of any marketing emails you will have a clearly marked unsubscribe option from future mailings. In addition, you may at any time Contact Us, asking for your name to be removed from our lists.

Your Rights

You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate. You also have the right to ask us not to process your personal data for marketing purposes – you can exercise this right by checking certain boxes on the forms we use to collect data or at any time by Contacting Us.


We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided to our website, or by any other means electronic or otherwise.
We will ensure that your personal data within [ Need To Know Basis ] is suitably protected against both unauthorized physical and electronic access.

These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve the data protection posture.

However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorized intrusion, access or manipulation. We will have no liability for disclosure of information due to errors or unauthorized acts of third parties. In any event, where we believe personal data has been compromised, we will notify you of this.

Third-Party Websites

The [ Need To Know Basis ] web sites contain links to other web sites which are not operated by [ Need To Know Basis ]. The information you provide to us will not be transmitted to other websites. However, these websites may collect personal information about you in accordance with their own privacy policies. [ Need To Know Basis ] is not responsible for the privacy practices or the content of such websites.

How long will [ Need To Know Basis ] keep my personal information?

We will hold your information on our systems for as long as is necessary for the relevant activity, or for as long as is specified in any agreement between you and us.

Changes to this Policy

We reserve the right to amend or update this Privacy Policy and any of our privacy practices at any time. We will notify users of this website by posting any updated policy on this page and such changes will be effective immediately and without further notice. Where appropriate, we may notify you directly of changes to the Privacy Policy either through email or a prominent notice on our website.


If you have any queries in relation to the use and protection of your personal data please Contact Us.